Privacy policy

Privacy Policy

Last updated: April 17, 2026

RedSandLand (“RedSandLand”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website and services (the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly, information collected automatically, and information from third parties.

Information you provide:

  • Full name, billing address, and shipping address

  • Email address and phone number

  • Payment details (processed securely via third-party providers)

  • Account credentials (if applicable)

  • Communications with customer support

Information collected automatically:

  • IP address and device information

  • Browser type and operating system

  • Website usage data (pages viewed, interactions, time spent)

  • Cookies and similar tracking technologies

Information from third parties:

  • Payment processors

  • Shipping and logistics providers

  • Our e-commerce platform provider, Shopify

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill orders

  • To manage your account and preferences

  • To communicate with you regarding orders, support requests, or updates

  • To improve our website, products, and services

  • To prevent fraud and ensure security

  • To comply with legal obligations

Marketing communications

Where permitted by law or with your consent, we may send marketing communications. You can unsubscribe at any time using the link included in our emails.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Services.

Where required by law, including the General Data Protection Regulation, we obtain your consent before using non-essential cookies such as analytics or advertising cookies.

You can manage or withdraw your cookie preferences at any time through our cookie banner or browser settings. Disabling cookies may affect certain features of the website.

4. How We Share Your Information

We only share your personal information when necessary and in accordance with this Privacy Policy.

We may share information with:

  • Payment processors to complete transactions

  • Shipping and delivery partners to fulfill orders

  • Technology and hosting providers, including Shopify

  • Analytics providers to understand and improve our Services

  • Advertising partners, only where permitted by law or with your consent

We do not sell your personal information.

We may also disclose information if required:

  • To comply with legal obligations

  • To protect our rights, property, or safety

  • In connection with a business transfer such as a merger or acquisition

5. International Data Transfers

Your personal information may be transferred and processed outside your country of residence.

Where required, we apply appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws.

6. Data Retention

We retain personal information only for as long as necessary:

  • Order and transaction data: up to 5 years for legal and accounting purposes

  • Account data: until you request deletion

  • Marketing data: until you unsubscribe or withdraw consent

We may retain certain information where required by law.

7. Your Rights

Depending on your location, including under applicable laws such as the General Data Protection Regulation, you may have the following rights:

  • The right to access your personal data

  • The right to correct inaccurate information

  • The right to request deletion of your data

  • The right to data portability

  • The right to object to or restrict processing

  • The right to withdraw consent at any time

To exercise your rights, please contact us at:

📧 customersupport@redsandland.com

We may need to verify your identity before processing your request. Certain rights may be subject to legal or contractual limitations.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, you may contact us at:

📧 customersupport@redsandland.com